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AV solutions are transforming the healthcare industry by providing patients and healthcare professionals with new levels of personalization. Technologies once reserved for contact between professionals in conference rooms and meetings are now being put to use in patient- provider interactions. In the healthcare industry, the use of technology is unique as HIPAA regulations dictate that security be paramount. This means patient confidentiality must be maintained through strong encryption, and this rules out popular consumer-based video conferencing platforms such as Zoom. From the waiting room to check-out, deploying AV solutions in healthcare can create a superior and customer-friendly experience throughout every step of the process.
Access to video appointments is beneficial for those with minor issues or those who are unable to physically go to the healthcare facility. This can be a time-saver for those with relatively minor issues as well as a necessity for patients who might struggle with physical access or who may be infectious or too sick to travel to a healthcare facility. With video appointments, patients can meet securely and confidentially with their provider, regardless of where they are located, and there’s built-in efficiency in terms of staffing and required office space as well. At a medical facility, digital signage can be used to showcase new services, display wait times, provide maps, list common symptoms and provide information that may be of use to patients. AV can also aid in professional training; for example, through virtual and augmented reality simulations for low-stakes, hands-on experience in scenarios a provider, resident or intern may encounter on the job. Technologies such as these encourage a more patient-focused approach and greatly improve accessibility for everyone involved.
Adventist Health is a faith-based nonprofit with 22 hospitals and 28,000 employees in California, Oregon and Hawaii. AV Planners helped Adventist Health update its video conferencing technology throughout its conference rooms. By implementing 86-inch video displays, ceiling microphones and a user-friendly control system, AV Planners was able to transform existing spaces into innovative, collaborative meeting rooms. AV Planners was also selected by Kaiser Permanente, one of the largest not-for-profit health plans in the nation, to oversee the design and integration of its large conference spaces. The spaces were designed to be easily divided to allow for smaller groups when needed, with displays placed around the room and a larger projection facing the front. With more than 200,000 employees that serve 12.4 million members, it was important for Kaiser Permanente to create easy-to-use spaces with multiple collaborative options depending on the event.