Remote AV Support & Monitoring

Our First Step When You Need Help

When you contact AV Planners for support, our team first reviews the issue and begins troubleshooting remotely. For clients with a Service-Level Agreement (SLA), we keep equipment and system information in our CRM, giving our technicians a starting point for understanding your setup.

We work with you by phone or, when remote access is available and authorized, connect to your system to diagnose and resolve the problem. Our goal is to restore operation remotely whenever possible, helping reduce downtime and avoid unnecessary onsite visits.

More Than Troubleshooting

Remote access also allows us to perform many service and maintenance tasks on supported equipment, including firmware updates, audio-level adjustments, microphone and speaker tuning, configuration changes, and system performance checks. These tasks help keep your AV system working reliably as your needs change.

Proactive Monitoring

For supported systems with monitoring included in their service plan, remote monitoring can help us identify equipment alerts and signs of trouble before they disrupt a meeting.

When Onsite Support Is Needed

If the issue requires hands-on service, our remote diagnosis helps us prepare for the visit with a clearer understanding of the problem and the equipment involved.

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Onsite AV Support

Hands-On Service When Your System Needs It

When an issue requires an onsite visit, AV Planners technicians inspect the physical equipment and connections. We check that devices are securely installed, cabling is properly connected, and power supplies and network connections are functioning correctly.

Testing and Adjustments

Our team tests the system in the room, checking microphones, speakers, displays, cameras, and controls. We make audio adjustments as needed and verify that the equipment works together for presentations and video meetings.

Helping Your Team Use the System

Sometimes a problem comes from an incorrect setting, connection, or unfamiliarity with the controls. We walk your team through the correct steps, answer questions, and provide practical guidance to help prevent the issue from recurring.

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Preventive AV Maintenance

Scheduled Care to Keep Your Systems Ready

AV Planners proactively schedules system checks quarterly or annually, depending on your service agreement. These planned reviews help identify potential problems, maintain system performance, and reduce unexpected downtime.

Remote and Onsite System Checks

Maintenance can include remote performance checks, firmware updates, configuration reviews, and audio adjustments on supported equipment. During onsite visits, we inspect devices, mounting, cabling, power, and network connections, then test microphones, speakers, displays, cameras, and controls.

Training and Everyday Use

We also review how your team uses the system, answer questions, and provide refresher training where needed. Checking settings and reinforcing the correct operating steps can help prevent recurring problems.

Proactive Follow-Up

After each scheduled check, we document findings and recommend any adjustments, repairs, or updates needed to keep your AV system dependable.

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AV Service Plans & SLAs

Support Built Around Your Team

AV Planners creates custom service plans and Service-Level Agreements (SLAs) to fit your team's environment, equipment, and day-to-day needs. We consider how you use your spaces, which systems are most critical, and the level of support your team requires.

Coverage That Fits Your Environment

Your plan can combine remote support and monitoring, onsite service, preventive maintenance, and user training. Scheduled system checks can take place quarterly or annually, depending on your agreement.

Clear Service Expectations

Each agreement defines the equipment and locations covered, included services, support hours, response targets, and maintenance schedule. Our support team keeps your system information in our CRM to help diagnose issues and prepare for service.

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Manufacturers We Work With

We work with equipment from QSC and Q-SYS, Shure, Crestron, and Planar. Remote access, monitoring, and available service tasks depend on the equipment and system configuration.