AV Support

Managed Services and Support

At AV Planners, we design our managed services to keep your audiovisual systems performing at their best throughout their entire lifespan.
Our comprehensive support packages include preventative maintenance, system upgrades, user training, remote support, and onsite troubleshooting, ensuring your technology stays reliable and efficient.

We also offer customizable Service-Level Agreements (SLAs), providing:

Onsite AV support when you need hands-on assistance
Remote support for fast diagnostics and problem-solving
Quarterly preventative maintenance to minimize downtime
Priority response times for urgent service needs
Flexible service plans tailored to your environment and growth goals

With AV Planners' managed services, you can stay focused on your business while we keep your AV systems running smoothly, both onsite and remotely.

To Learn More About AV Planners service Support

Remote monitoring services

Remote monitoring services enable instant access to your AV system to troubleshoot issues and reduce system downtime.

Customer Training

Training is essential to getting the most out of an AV system. AV Planners’ CTS and manufacturer-certified professionals provide customer training and audio visual support in Los Angeles for any AV system.

Extended Life of AV System

Service Level Agreements (SLAs) and maintenance programs are designed to maintain and extend the life span of an AV system.

Maintenance Contract
Client Care Services
Audio Visual Support Services
Annual Maintenance Option
Client Care Services

Maintenance Contract

All equipment is thereafter under warranty by the manufacturer’s terms and conditions.

During the three month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems.

System Testing & Calibration

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a 90 day warranty on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the 90 day warranty period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours.

Maintenance Contract Includes

Uninstalling AVP Installed Equipment
Returning Equipment to Manufacturer
Reinstalling Repaired Equipment

System Testing & Collaboration

Quarterly Preventive Maintenance of system
Cleaning of all equipment filters
Checking bulb life on projector(s)
Calibration of interactive board(s)
Software/Firmware Updates (optional)

Client Care Services

WHAT AV PLANNERS OFFERS:

Uninstalling AVP Installed Equipment
Returning Equipment to Manufacturer
Reinstalling Repaired Equipment
System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:

Cleaning of all Equipment Filters
Checking Bulb Life on Projector(s)
Calibration of Interactive Board(s)
Software / Firmware Updates
A Complete Test of System Functionality

Audio Visual Support Services

Remote Monitoring – Instant access to your audio visual system through AV planners portal.
Certified Technicians – AV planners will send a technician on site within 48 hours to diagnose your AV system.
Maintenance & Support Agreements

Annual Maintenance Option

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a twelve (12) month warranty on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the twelve (12) month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours. Services may include the following:

Warranty Limitations & Exclusions

This Limited warranty does not extend to any Product that has been damaged due to accident, unauthorized modifications, tampering, abuse, misuse, alterations, unusual physical or electrical stress, or to any Product that has been serviced by other than AV Planners or its authorized agents or which has been used in any manner other than from ordinary use in the application for which it was intended.

The Agreement can be renewed after the first year for a 12-month period.

WHAT AV PLANNERS OFFERS:

Uninstalling AVP Installed Equipment
Returning Equipment to Manufacturer
Reinstalling Repaired Equipment
System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:

Cleaning of all Equipment Filters
Checking Bulb Life on Projector(s)
Calibration of Interactive Board(s)
Software / Firmware Updates
A Complete Test of System Functionality

Client Care Services

WHAT AV PLANNERS OFFERS:

Uninstalling AVP Installed Equipment
Returning Equipment to Manufacturer
Reinstalling Repaired Equipment
System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:

Cleaning of all Equipment Filters
Checking Bulb Life on Projector(s)
Calibration of Interactive Board(s)
Software / Firmware Updates
A Complete Test of System Functionality

Audio & Acoustics

Audio & Acoustics

Engineering & Implementation

Engineering & Implementation

Visuals & Video Conferencing

Visuals & Video Conferencing

AV Network

AV Network

Room Automation

Room Automation