Audio Visual Support Services

Audio Visual Support Services

AV Support Services

From Video Conferencing to touch screens—we’ve done it all at AV Planners. Flexible for any size budget, our consultation process finds the best visual tools that will help bring any presentation, conference or classroom to life—ultimately creating engaging spaces.

Benefits of AV Support Services

Remote monitoring services enable instant access to your AV system to troubleshoot issues and reduce system downtime.
Training is essential to getting the most out of an AV system. AV Planners’ CTS and manufacturer-certified professionals provide on-site customer training for any AV system
Service Level Agreements (SLAs) and maintenance programs are designed to maintain and extend the life span of an AV system.

What We Provide

Maintenance Contract

Client Care Services

Audio Visual Support Services

Annual Maintenance Option

Maintenance Contract

Maintenance Contract

All equipment is thereafter under warranty by the manufacturer’s terms and conditions.

During the three month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems.

System Testing & Calibration

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a 90 day warranty  on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the 90 day warranty  period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours.

Maintenance Contract Includes
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
System Testing & Collaboration
  • Quarterly Preventive Maintenance of system
  • Cleaning of all equipment filters
  • Checking bulb life on projector(s)
  • Calibration of interactive board(s)
  • Software/Firmware Updates (optional)

Client Care Services

WHAT AV PLANNERS OFFERS:
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
  • System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:
  • Cleaning of all Equipment Filters
  • Checking Bulb Life on Projector(s)
  • Calibration of Interactive Board(s)
  • Software / Firmware Updates
  • A Complete Test of System Functionality

Audio Visual Support Services

  • Remote Monitoring – Instant access to your audio visual system through AV planners portal.
  • Certified Technicians – AV planners will send a technician on site within 48 hours to diagnose your AV system.
  • Maintenance & Support Agreements

Annual Maintenance Option

Annual Maintenance Option

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a twelve (12) month warranty on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the twelve (12) month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours. Services may include the following:

Warranty Limitations & Exclusions

This Limited warranty does not extend to any Product that has been damaged due to accident, unauthorized modifications, tampering, abuse, misuse, alterations, unusual physical or electrical stress, or to any Product that has been serviced by other than AV Planners or its authorized agents or which has been used in any manner other than from ordinary use in the application for which it was intended.

The Agreement can be renewed after the first year for a 12-month period.

WHAT AV PLANNERS OFFERS:
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
  • System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:
  • Cleaning of all Equipment Filters
  • Checking Bulb Life on Projector(s)
  • Calibration of Interactive Board(s)
  • Software / Firmware Updates
  • A Complete Test of System Functionality

CONTACT

Contact our Team

portfolio

See Our Portfolio

Training & Classrooms

TRAINING & ClassROOMs

Training & Classrooms

Easy-to-use technology, like high-quality audio and video, can provide teachers with simplified, active, and virtual learning experiences for their students.

Conference Rooms

COMMUNITY SPACES

Conference Rooms

Corporate collaboration workspaces allow your team to communicate faster and smarter with the flexibility of audio and visual technology.

Community Spaces

COMMUNITY SPACES

Community Spaces

Transform a blank space with video walls, projectors and distributed audio to create a flexible and engaging experience.

Huddle Rooms

HUDDLE ROOMS

Huddle Rooms

Fuel creativity within small groups with one-touch wireless audio and video systems for brainstorming, 1:1 meetings and small-team collaboration.

Office Suites

OFFICE SUITES

Office Suites

Incorporate flexible technology in a private office suite to create a multipurpose space designed for day-to-day operations and virtual collaboration.