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Support Services

Managed Services and Support
At AV Planners, we design our managed services to keep your audiovisual systems performing at their best throughout their entire lifespan.

Our comprehensive support packages include preventative maintenance, system upgrades, user training, remote support, and onsite troubleshooting, ensuring your technology stays reliable and efficient.
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We also offer customizable Service-Level Agreements (SLAs), providing:

Online support

Onsite AV support

when you need hands-on assistance

Remote support

Remote support

for fast diagnostics and problem-solving

upgrade

Quarterly preventative maintenance

to minimize downtime

response

Priority response times

for urgent service needs

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Flexible service plans

tailored to your environment and growth goals

With AV Planners' managed services, you can stay focused on your business while we keep your AV systems running smoothly, both onsite and remotely.

AUDIO SOLUTIONS

Audio Installations

In today’s hybrid work environments, clear and reliable audio is critical for collaboration, communication, and productivity. At AV Planners, we design and deliver advanced audio solutions that ensure sound clarity, reinforcement, and acoustic privacy — no matter the size or layout of your space.

Our expert AV engineers use premium audio equipment, smart acoustic design, and cutting-edge sound reinforcement techniques to overcome a wide range of audio challenges. From executive boardrooms to open hybrid workspaces, we create environments where every word is heard — crisp, clear, and without distraction.

Our Audio Solutions Include:

  • High-Performance Microphone Systems: Wireless, boundary, ceiling, and tabletop microphones for flexible meeting setups.

  • Acoustic Treatment and Sound Masking: Reduce noise pollution and enhance speech intelligibility across open offices and private spaces.

  • Professional-Grade Speakers and Amplifiers: Engineered for consistent, high-quality sound distribution throughout any environment.

  • Audio Conferencing and Integration: Seamless integration with platforms like Zoom, Microsoft Teams, and Webex for flawless virtual meetings.

  • Custom Audio Design and Engineering: Tailored solutions built around your room’s specific dimensions, acoustics, and communication needs.

Clear communication isn't a luxury — it’s a necessity. Let AV Planners help you future-proof your audio infrastructure with scalable, intuitive, and high-impact solutions.

Ready to elevate your audio experience?

Benefits of AV Support

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Remote monitoring services

Remote monitoring services enable instant access to your AV system to troubleshoot issues and reduce system downtime.

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Customer Training

Training is essential to getting the most out of an AV system. AV Planners’ CTS and manufacturer-certified professionals provide customer training and audio visual support in Los Angeles for any AV system.

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Extended Life of AV System

Service Level Agreements (SLAs) and maintenance programs are designed to maintain and extend the life span of an AV system.

Ready to elevate your support services?

Learn More about AV Planners Service Support

Contact AV Planners

What We Provide

  • Maintenance Contract
  • Client Care Services
  • Audio Visual Support Services
  • Annual Maintenance Option

Maintenance Contract

Maintenance Contract

All equipment is thereafter under warranty by the manufacturer’s terms and conditions.

During the three month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems.

System Testing & Calibration

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a 90 day warranty  on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the 90 day warranty  period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours.

Maintenance Contract Includes
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
System Testing & Collaboration
  • Quarterly Preventive Maintenance of system
  • Cleaning of all equipment filters
  • Checking bulb life on projector(s)
  • Calibration of interactive board(s)
  • Software/Firmware Updates (optional)

Client Care Services

WHAT AV PLANNERS OFFERS:
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
  • System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

 
Services may include the following:
  • Cleaning of all Equipment Filters
  • Checking Bulb Life on Projector(s)
  • Calibration of Interactive Board(s)
  • Software / Firmware Updates
  • A Complete Test of System Functionality

Audio Visual Support Services

  • Remote Monitoring – Instant access to your audio visual system through AV planners portal.
  • Certified Technicians – AV planners will send a technician on site within 48 hours to diagnose your AV system.
  • Maintenance & Support Agreements

Annual Maintenance Option

Annual Maintenance Option

Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.

AV Planners installation includes a twelve (12) month warranty on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.

During the twelve (12) month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours. Services may include the following:

Warranty Limitations & Exclusions

This Limited warranty does not extend to any Product that has been damaged due to accident, unauthorized modifications, tampering, abuse, misuse, alterations, unusual physical or electrical stress, or to any Product that has been serviced by other than AV Planners or its authorized agents or which has been used in any manner other than from ordinary use in the application for which it was intended.

The Agreement can be renewed after the first year for a 12-month period.

WHAT AV PLANNERS OFFERS:
  • Uninstalling AVP Installed Equipment
  • Returning Equipment to Manufacturer
  • Reinstalling Repaired Equipment
  • System Testing & Calibration

Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.

Services may include the following:
  • Cleaning of all Equipment Filters
  • Checking Bulb Life on Projector(s)
  • Calibration of Interactive Board(s)
  • Software / Firmware Updates
  • A Complete Test of System Functionality

Look at our other services

Audio Solutions

In today’s hybrid work environments, clear and reliable audio is critical for collaboration, communication, and productivity.

Learn More

Visuals & Video Conferencing

Speech intelligibility, sound reinforcement and acoustic privacy critical components of a seamless audio system for connectivity...

Learn More

Room Automation

Our room automation systems are designed to simplify your daily operations, making it effortless to control various elements within...

Learn More

Structured Cabling

Our team of installers specializes in setting up low-voltage cabling tailored to your needs.

Learn More

Engineering & Implementation

From the initial stages of discovery to the final proposal, procurement, and installation, AV Planners is your..

Learn More

AV Network

Our sophisticated network systems allow for real-time monitoring, enabling you to track and address any issues..

Learn More

Get In Touch

Get Closer To Your
Goal Now

Schedule a consultation for cost and timeframe details.

Call Us Now

+416-638-6112

Our Location

183 North Martel Ave
Suite 230
Los Angeles, CA 90036

Email

info@avplanners.com