Zoom vs. Microsoft Teams - Which Is the Ultimate Video Conferencing App?

small Microsoft Teams Zoom

Globalization, digital transformation, and an influx of remote workers have all contributed to the spectacular rise of the video-conferencing system. Consider the following recent statistics:

  • Globalization. In a recent survey, over 80% of businesses responding claimed to be considering expansion to a global workforce, and almost 50% were already in the process of expansion. 
  • Digital transformation. Some 70% of organizations already have a digital transformation strategy, and even among traditional businesses, almost 40% have adopted a digital business strategy.
  • Remote staff. Globally, almost 20% of employees work remotely, and in the U.S. almost 4.5 million people are remote workers.
  • The rise of the video-conferencing system. The global video-conferencing market is worth upwards of $6 billion. An overwhelming number of organizations agree that the use of video conferencing has reduced travel costs and improved communication and productivity.

Your organization faces some strategic choices when it comes to video conferencing such as which system is the best tool, which features you need, and how you can make the most of the features they each offer. First, let’s talk about what a video-conferencing system should provide.

What’s Needed in a Video-Conferencing System? 

The features that make a great video-conferencing system can be broken down into five facets:


It is essential that a video-conferencing system delivers high-quality, reliable video and audio. The quality of audio/video should be matched by dependable connectivity. After all, great picture and sound mean nothing if calls have poor connections or drop constantly.


The UI of a great video-conferencing system should be simple to use. Much time can be wasted training staff or waiting for attendees to figure out features that are hard to find or hard to use.


Your organization’s video-conferencing system should not limit your meeting attendance to members of your organization. While providing tight security and privacy, it should allow you to invite non-members for collaboration.


The available tools of a video-conferencing system should promote collaboration and improve the quality of presentations and meetings. Features like screen-sharing, recording, rooms for collaboration, whiteboards and other presentation tools, and in-meeting communication options should not only be standard, they should be dynamic and easy for all to use.


Good video-conferencing and collaboration systems should not break the bank. While full access usually requires purchasing a professional or enterprise license, the benefits to your organization should far outweigh the cost.

Zoom Vs Teams—Pros and Cons 

Now, let’s measure two of the most popular video-conferencing systems against these criteria and against each other.


PCMag said that Zoom hosted more than 200 million users daily in 2020. What are the advantages and disadvantages of Zoom’s video-conferencing system.


  • Reliability. Meetings can be passcode protected, and the Waiting Room option allows the host to filter meeting attendees. Oh, and just in case someone zooms in on Zoom, there’s a “touch-up” filter to help you look your best.
  • User-friendliness. Zoom’s simple UI is user-friendly across multiple device platforms.
  • Accessibility. Zoom makes connecting simple, and it makes it easy to invite anyone to collaborate, including those who are not members of your organization.
  • Versatility. Zoom provides collaboration tools as standard features, even in the free version. It will show as many attendee camera views on the main screen as your screen will allow.


  • Reliability. Zooms will cost your organization a bit more bandwidth than Teams. Its privacy and security policies can be a little ambiguous, prompting concern.
  • User-friendliness. Some features are difficult to use or limited in function on iOS mobile devices.
  • Versatility. While offering cloud storage for recorded meetings, each plan has a cap on how much storage Zoom will allow.
  • Affordability. Zoom Business and Zoom Enterprise both cost $20 monthly, even though each plan offers different features and limits.

Microsoft Teams

MIcrosoft Teams is quickly catching up with Zoom in terms of popularity. Some of its advantages are very attractive to businesses worldwide.


  • Reliability. Teams not only uses less bandwidth, but it offers superior privacy and encryption. The free version allows up to 300 connections, compared to only 100 in Zoom’s free version.
  • User-friendliness. Teams provides a longer meeting for free subscribers—60 minutes vs only 40 on Zoom.
  • Accessibility. Teams gives users features that boast simplicity, security, and privacy for internal collaboration. The Live Stream option can boost your viewers to up to 10,000.
  • Versatility. Some of the collaboration tools on Teams are a little more refined than Zoom, for example, group whiteboards for exclusive collaboration. It also integrates all Microsoft 365 products seamlessly.
  • Affordability. Teams offers various plans at different prices, so it’s a little more flexible for users looking for a plan that’s right for them. While the Enterprise license costs the same as Zoom, there are options available for less that might fit your business.


  • Reliability. The free version offers no tech support.
  • User-friendliness. Teams internal structure of Groups, Teams, and Channels can be a bit confusing to new users. Employees would need to be trained because of the complicated design of the platform.
  • Versatility. Attendee camera views are limited to just nine, no matter how big your screen is.

As a recap, if you’re looking for ease of use and external collaboration, Zoom may be right for you. On the other hand, if you’re looking to integrate the functionality of MIcrosoft products and want enhanced security and privacy for your internal collaborations, Teams may be right for you. 

Making the Right Choice

The needs of your organization may be unique, but there is a video-conferencing system that’s right for you. AV Planners is committed to helping you find what works for your organization so you can make the most of your video conferences. Our professional staff will help ensure you have the acoustical design, mics, and speaker control system—either Crestron or QSC—you need. Contact us so that you can meet with one of our sales engineers and start customizing your AV system. Keep up with the latest news from AV Planners on FacebookLinkedInTwitter and Instagram

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